COVID-19 Pandemic Update
March 19, 2020
We take the health and well-being of our customers, store staff, installers, and their families very seriously. We have made the following changes to our business out of an abundance of caution.
In our showroom:
Our showroom will close Friday, March 20th, 2020 at 5:30 pm and will not re-open until Monday, April 6th, 2020.
We will continue to take orders and provide quotes via telephone and email. Customers wishing to pay for completed contracts can do so via cheque (mailed) or over the phone by credit card. We have suspended our collection procedures during this time.
Customers with cash and carry orders will be permitted to pick-up those orders although a schedule will be established and communicated in the coming days.
Customers wishing to borrow samples are encouraged to use our website and those of our suppliers. Any sample requests can be made via email or telephone and we will do our best to accommodate them. Rest assured any samples leaving or returning are being sanitized.
Installations in your home or business:
We will reach out to customers over the next few days to confirm if they would like us to proceed or postpone their installations. In cases where customers would like to proceed, we will be qualifying them to help ensure the safety of our installers.
Customers who have travelled recently, are exhibiting symptoms, or who cannot maintain a minimum distance of seven feet from our installers while they are on site will have their installations immediately postponed.
If an installation is postponed, we will contact that customer once we’ve scheduled a new date.
We are postponing any scheduled site visits until we re-open our showroom.
You’ll never find a cheap floor at Clayton Flooring Inc. but that doesn’t mean you won’t find the best value! We’ve chosen our product offering to ensure that you get a floor that will last, look great, and perform the way you would expect.
Our installers have over 100 years of combined installation experience. They are our partners and have a vested interest in every floor they install. When you chose Clayton Flooring Inc. to install your floor you get peace of mind in knowing it’ll be done right!
It’s not fair to charge you for the opportunity to provide you with a quote. At Clayton Flooring Inc. there is never a charge for an in-house estimate and there is never an obligation to buy.